Frequently Asked Questions

Orders must be placed on our website and pre-paid. You must select a date and time to pick up your order. Ordering for pick up in the current week closes on Wednesdays at 12pm. We take walk-up orders subject to product availability.

Orders MUST be picked up at the date, time, and location selected at checkout. We harvest our seafood based on order volume, and are unable to offer any refunds for orders that are not picked up.

If you order ONLY fresh seafood/meats (NO cooked foods) you can pick up your order starting at 1pm on Fridays and 8am on Saturdays. If your order contains any cooked foods, it will only be ready in your selected time slot.

If you are having trouble finding our location, please ensure that the pickup address is entered into your GPS correctly. New Heights Brewing is located on Rep. John Lewis Way SOUTH. Additionally, you can use this link for directions.

We recommend 3lbs per person for a standard serving, and 5lbs per person for a large serving.

We harvest nearly all of our crawfish from our family-owned ponds in Braithwaite, Louisiana.

Every single week! We drive to Louisiana and back up to Tennessee to provide an unsurpassed level of freshness.

The peak of crawfish season runs from the first week in March and tapers off toward the second week in June each year.

Yes, we can cater an event! Please contact us for more details and pricing.

No, we do not ship our products currently. All orders must be picked up locally in Nashville.

Yes, we do sell wholesale. Please contact us for more details.

Have a question that we didn't answer?

Reach out to our customer support team and we will be happy to help!